In order to avoid any misunderstanding with our customers regarding charges and payments, our policy is outlined below:
It is customary to pay for house and window cleaning services, in total, at the time of service. Any other arrangements must be made in advance. A 50% deposit and/or payment in advance may be required for the first house and/or window cleanings. A charge may be assessed for failure to pay according to our policy. Tipping is not expected.
Customers with two or more house and/or window cleanings per month may request monthly billing. Statements are processed at the first of each month and include all charges anticipated that month. Payment is due by the last day of that month. If you have requested billing after the house and/or window cleaning, a statement will be sent with payment due within 10 days.
A $10 late charge is assessed when payment is not received by the due date.
Should you wish to pay all or part of your charges with a Visa, Mastercard, or American Express, call our office in advance of the cleaning and request to do so. Please have the following information available: the complete name on the card, zip code, the account number, the expiration date, and the CCV or CVV code.
Last minute changes and other disruptions in our house and window cleaning schedule can be costly for us and inconvenient for other customers. If we receive less than a full workday’s notice (8 AM of the day before and 8 AM Friday for Monday) of a change in an appointment or we cannot gain admittance to a home, a minimum charge will apply. If we must wait for a customer, before or after the house and window cleaning, or we must return at a later time in order to gain admittance to a home, the customer will be charged for any extra time.
Calls to customers to remind them of their scheduled house and window cleanings or to inform them of an approximate time of arrival are courtesy only. If we cannot reach the customer or leave a message, or the message is not delivered, the customer is still responsible for the cleaning. Clients are welcome to call the office the day before (Friday for Monday) to request the estimated arrival time.
A $25 service charge and any bank fees are charged for each check returned unpaid.
If there is a temporary change in the usual house or window cleaning circumstances (i.e. skipped cleaning, children home from college, a party, etc.) and the next house or window cleaning requires extra time, the customer will be assessed a one-time charge for that extra time.
We hope the above items will answer any questions you may have. Please feel free to contact us if you have any other questions. Thank you.